Return & Refund Policy

At Jiwella, every piece is crafted with care and elegance to bring joy and beauty into your life. Your happiness matters most, and we want your shopping experience to feel effortless and worry-free.

If for any reason your purchase doesn’t meet your expectations, our return and refund policy makes it simple to get the support you need.

  • Returns and exchanges are accepted within 30 days of delivery.

  • Items must be unused, unworn, and in original packaging.

  • Personalized or engraved items can only be returned if defective or damaged.

  • Customers are responsible for return shipping unless the return is due to our error.

How to Request a Return

Email support@jiwella.com for step-by-step instructions and a prepaid label (if eligible).

  • Include your order number, item(s), and reason for return.

  • Carefully pack your jewelry in its original packaging to prevent damage.

  • Once your return is received and inspected, we’ll send an approval or rejection notice.

  • Approved refunds are issued to your original payment method and typically post within 2 weeks.

Late or Missing Refund

  • If you haven’t received your refund yet, check your bank account first.

  • Contact your card issuer or bank, as processing times may vary.

  • If it still hasn’t posted, email support@jiwella.com for assistance.

Quality Guarantee

Every Jiwella Jewelry piece comes with our Quality Assurance Guarantee:

  • If your jewelry is defective or damaged under normal use, we will replace it free of charge.

  • To claim this guarantee, provide your order number, description of the issue, and a clear photo.

  • This guarantee covers manufacturing defects only and does not cover damage from misuse, loss, or normal wear.

Exchanges

  • Exchanges are accepted within 30 days of delivery.

  • Items must meet the same return conditions listed above.

  • For fastest service, return your original item first and place a separate order for the new item.

Refunds

  • Refunds are issued to your original payment method once the return is approved.

  • Processing usually takes 7–14 business days, depending on your bank or card provider.

  • You will receive an email confirmation once your refund is complete.